need help?

Support

Have you seen our intro video? Our FAQ pages below did not contain an answer?

Note that we are not a big heartless corporation - we want you to enjoy our apps and would be delighted to help you out.

IOS
ANDROID
MAC

FAQ

Any known issues?

We have received few reports of crashes on Mindly 1.20 version. Looking to fix and submit new version ASAP.

I updated the app and switched on the iCloud - but cannot see my documents!

After first time switching on the iCloud for an application there is a period of time when iCloud can "appear" empty to an application using it.

Solution: Restart Mindly App

I bought a new phone and now Mindly is no longer "Full Version"

Just open "Settings" from the App main menu and press "Restore Purchases".

Do you have an URL Scheme for Mindly?

You can type "mindly://" to open Mindly from browser and "mindly://new" to open Mindly and create a new document.

Examples of Text / Image / OPML export formats?

Sure: mindly.html, mindly.png and mindly.opml.

Can I have Mindly in my language?

We happily accept translations :-). If you wish to contribute, just let us know. Currently supported languages include English, Italian, German, French and Chinese - just to mention few.

I want to share .mindly files in my web site

For best results, remember to define correct MIME type for downloads. This ensures that Mindly will be launched when people download your file.

In a typical hosted web-site, you would do it by adding a ".htaccess" file to the folder containing the files.

Any known issues?

In latest release, the automatic coloring of child nodes is not shown until you visit the child node.

Can I use Mindly on Desktop?

We have Mindly for Mac available. No plans for Windows version.

Can we import OPML documents?

Yes. Just tap on OPML document that you have received (e.g. in email attachment) and select "Open in Mindly".

I cannot purchase - why?

Please note that Google does not offer In-App purchases in some countries (most notably, China).

Otherwise:

  1. Check your connection to Google Play
  2. Contact our support for any issues

I purchased already but no full version?

Mindly asks time to time for purchase status on Google Play. You need to use same account on your device as when you did your original purchase.

In case you have multiple Google Play accounts:

  1. Uninstall Mindly
  2. Go to WEB version of Google Play
  3. Sign in with the account you used to purchase Mindly
  4. Download Mindly

To solve issues with Google Play service:

  1. Go to the Settings menu for your device.
  2. Go to Applications → Manage Applications → All → Google Play Store.
  3. Tap the Clear Cache button.

Logging out from your Google Play account and logging back could also help.

I cannot see my Dropbox documents

If you do not see your files check if you have activated Dropbox in Mindly Settings.

Note that in release 1.7 (February 2016) we improved the way we access Dropbox. Now we keep always a local copy and allow full functionality even if you do not have internet connection. However, these changes require that you switch Dropbox on in Mindly Settings if you are updating from Mindly 1.6 or earlier.

Can I have Mindly in my language?

We happily accept translations :-). If you wish to contribute, just let us know. Currently supported languages include English, Italian, German, French and Chinese - just to mention few.

I want to share .mindly files in my web site

For best results, remember to define correct MIME type for downloads. This ensures that Mindly will be launched when people download your file.

In a typical hosted web-site, you would do it by adding a ".htaccess" file to the folder containing the files.

NOTE: Please update to version 1.1

Please update to latest version (1.1) if you already have not done so.

First version (1.0) had an issue related to saving into iCloud. In specific circumstances the saving process missed to save a part of the document leaving out a document branch.

How can I sync my documents with iPad and iPhone?

For iCloud sync to work you need:

  1. iCloud on device is turned on and you are logged into iCloud
  2. Mindly has iCloud turned on (Mindly > Preferences > iCloud)

Can I sync Mac with my iPhone/iPad?

Yes. If you switch on iCloud in Mindly settings you can sync your files between iPhone/iPad and Mac OS X.

Can I sync Mac with my Android device?

Not at the moment. Mindly for Mac supports iCloud while Android version uses Dropbox.

NOTE: We are working to extend Dropbox support to all platforms (target: April 2016).